Delivery Policy
1. Shipping Methods and Timeframes
At aphiliac.store, we are committed to delivering your orders in a timely and efficient manner. We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Guaranteed delivery within 2-3 business days.
Please note that delivery times may vary based on your location, product availability, and any unforeseen circumstances. We strive to process and ship orders promptly.
2. Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and the destination of the order. We may offer free shipping promotions during specific periods, and these will be clearly communicated on our website.
3. Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.
4. Shipment Tracking
For your convenience, all orders are shipped with a tracking number. You can track the progress of your shipment through our website or the carrier’s tracking portal.
5. International Shipping
We offer international shipping to select countries. International shipping costs and delivery times vary based on the destination. Customs and import duties may apply and are the responsibility of the customer.
6. Shipping Address
It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
7. Delays and Unforeseen Circumstances
While we make every effort to ensure timely deliveries, certain circumstances such as weather conditions, customs clearance, or other unforeseen events may cause delays. We appreciate your understanding in such situations.
8. Order Status and Communication
You can check the status of your order by logging into your account on our website. We will also keep you informed through email notifications at each stage of the shipping process.
If you have any questions or concerns regarding your order, please contact our customer support team at info@aphiliac.store