LATEST UPDATE TO THE POLICY Date July 18, 2024

Due to an increase in false orders, we are currently accepting returns and refunds only for products that are damaged upon arrival. To qualify for a return or refund, you must provide a proper unboxing video as evidence of the damage. 

Please note that we are not accepting returns, refunds, or exchanges for issues related to size or any other reason apart from damage. 

We strongly encourage you to read the product description and consult the size chart carefully before placing your order. 

This policy is temporary and will be updated once we resume our normal shipping practices. Thank you for your understanding.

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Last updated December 26, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@aphiliac.store

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

To ensure a smooth refund process, please record an unboxing video before using the product. In case of any issues, this video will be essential. Thank you for your cooperation.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

To ensure your satisfaction, we advise referencing our size chart before ordering. Unfortunately, we are unable to process returns or exchanges for sizing issues. For assistance, please contact our customer support at aphiliacapparel@gmail.com

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

aphiliacapparel@gmail.com