Refund and Return Policy

Refund and Return Policy

Last updated: October 08, 2026

At Aphiliac, we carefully inspect and pack every order before dispatch. Due to an increase in fraudulent and false claims, we currently accept returns, refunds, or exchanges only in cases where a product is proven to have arrived damaged or defective.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective, you must provide a clear and complete unboxing video as proof.

The unboxing video must:

  • Clearly show the package before it is opened.
  • Show the package being opened and the product being removed.
  • Clearly show the product and the damage or defect.
  • Be clear enough for us to properly inspect the issue.
  • Ideally be one continuous recording from opening the package to discovering the issue.

An unboxing video is mandatory for any damage or defect claim. Photos alone may not be accepted as sufficient proof.

If the required evidence is not provided, Aphiliac reserves the right to reject the return, refund, or exchange request.

RETURNS & EXCHANGES

Aphiliac does not accept returns or exchanges for any reason other than a product that has been proven to have arrived damaged or defective.

We do not accept returns or exchanges for:

  • Incorrect size selection
  • Sizing or fitting issues
  • Change of mind
  • Personal preference
  • Ordering the wrong product
  • Products that have been worn, washed, altered, or used
  • Any other reason unrelated to damage or defects upon arrival

Please carefully review the product description and size chart before placing your order.

DAMAGE CLAIM PROCESS

If you receive a damaged or defective product, please contact us at aphiliacapparel@gmail.com with:

  1. Your order number
  2. A clear description of the issue
  3. The required unboxing video showing the package being opened and the damage or defect

After receiving your claim, we will review the provided evidence and determine whether the order qualifies for a refund, replacement, or exchange.

Please do not use, wash, alter, or otherwise modify the product before contacting us about a damage or defect claim.

REFUNDS

If your claim is approved, we will process the applicable refund according to the outcome of the claim.

Refunds will only be issued for products that qualify under this policy and have been successfully verified as damaged or defective upon arrival.

IMPORTANT

No unboxing video = no guaranteed damage or defect claim.

The unboxing video is required to verify that the damage or defect was present when the package was opened and was not caused after delivery.

This policy is subject to change as Aphiliac’s return and shipping practices are updated.

QUESTIONS

If you have any questions regarding our Refund and Return Policy, please contact us at:

aphiliacapparel@gmail.com